Informan podpora podnikovch proces perka Roman (2019)

This book presents a comprehensive view of information systems in business practice and their use in the strategic decision-making of companies and organizations. It examines support for process management and process mining at the operational level, combining a theoretical and methodological approach with practical applications. Concrete examples from business practice and case studies are a particularly valuable feature, accompanied by the authors analysis of the situations presented. The opening chapter outlines the publications content, objectives and methodology, and introduces the fundamentals of process modelling and the tools used to implement it in practice. The second chapter describes the historical development and current state of business process management, explains basic concepts such as process management, business processes and their types, outlines key roles in process management, and introduces related disciplines. The third chapter focuses on the process management life cycle, with examples of business processes and their identification, discovery, analysis, improvement and automation. It concludes with a BPM case study of an invoicing process in Bizagi. The fourth chapter begins the design and application section, emphasizing formal definitions of process models used in business process management. The fifth chapter presents the formal principles of process mining, proposes the use of advanced process-mining methods, and applies them in a case study of a complaints process using the Disco analytical software environment. The book is intended for IT professionals, managers, entrepreneurs and academics, and also serves as a modern university textbook.